Privacy Policy

Tobox Ventures Private Limited Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.gokhana.com (the “Site”) or on the GoKhana mobile app (Android/iOS) (the “App”).

CONSENT

When you provide us with personal information to complete a transaction, use our services, verify your preferences, place an order, complete a payment or process a refund, we imply that you consent to our collecting it and using it for that specific reason only.

In instances where we gather other information available through accessing functionality provided by your phone, including but not limited to your location or bluetooth connectivity, we will expressly ask for you to enable permissions on your device to provide access to said functionality.

We collect the following information to provide services: (1) Name (optional) to identify you at the time of providing services, (2) Email Address to deliver the e-receipt/e-bill of your online purchase, (3) Mobile Number for payment processing on our partner payment gateways (Paytm, PhonePe, PayU, Google Pay, Sodexo), and (4) Geo-Location using Google Maps APIs to display the closest food-courts, restaurant outlets, and for delivery of orders.
We may also use and analyse the information that we collect so that we can administer, support, improve and develop our business.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.If after you opt-in, you change your mind, you may withdraw your consent for us any time by disabling mobile application access to your mobile phone functionalities.
Furthermore, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@gokhana.com or mailing us at:

ToBox Ventures Private Limited
No. 1/4, Unit 2C, 2nd Floor,
1st Cross, Wilson Garden,
Hosur Main Road,
Bangalore – 560027

PERSONAL INFORMATION WE COLLECT

When you visit the Site or the App, we automatically collect certain information about your device, including information about your web browser, time zone, and some of the cookies that are installed on your device. The cookies are expressly to identify returning users, and no marketing or non-service related information will be stored in cookies. Additionally, as you browse the Site or the App, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site or the App, and information about how you interact with the Site or the App. We refer to this automatically-collected information as “Device Information.”

We do not collect or track your location when the app or our services are not in use.

We collect Device Information using the following technologies:
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site or the App.

Additionally when you make a purchase or attempt to make a purchase through the Site or the App, we collect certain information from you, including your name, billing address, delivery address, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site or the App (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site or the App).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us optimize our services, as described above. For example, we use Google Maps APIs to help us identify your current location. We also share your Personal Information with our payment gateway providers to process your payments. The individual privacy policies are provided below for further reference:
– Google Services Privacy Policies are available here – https://policies.google.com/privacy?hl=en-US
– Paytm Privacy Policy is available here – https://pages.paytm.com/privacy.html
– PhonePe Privacy Policy is available here – https://www.phonepe.com/privacy-policy/
– PayU Privacy Policy is available here – https://payu.in/privacy-policy
– Sodexo Privacy Policy is available here – https://www.sodexo.com/home/legal–privacy/global-data-protection-policy.html

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our website or mobile application, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

We do not currently use your Personal Information to provide you with targeted advertisements or marketing communications. If such services are provided in the future, we will expressly get your consent to receive such communication, and allow you to opt-out of such consent at this later time.

DATA SUBJECT RIGHTS

As a data subject, you have certain rights regarding your personal information. These rights may include:

Access: You have the right to request access to the personal information we hold about you.

Correction: You can request that we correct inaccurate or incomplete personal information.

Deletion: You have the right to request the deletion of your personal information under certain circumstances.

Objection: You can object to the processing of your personal information for specific purposes.

Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Withdrawal of Consent: If we rely on your consent for processing your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below, or by emailing support@gokhana.com. We will respond to your request within a reasonable timeframe.

DATA RETENTION

When you place an order through the Site or the App, we will maintain your Order Information for our records unless and until you ask us to delete this information. Data retained may be used for optimizing vendor operations, such as menu engineering and analysis. If you wish to delete this information, you may email support@gokhana.com, or use the “Delete Account” option on the GoKhana mobile app, or use the mailing address below:
ToBox Ventures Private Limited
No. 1/4, Unit 2C, 2nd Floor,
1st Cross, Wilson Garden,
Hosur Main Road,
Bangalore – 560027

DATA STORAGE

Your data will be stored within India. To protect your personal information, we take reasonable precautions and follow industry best practices as specified by ISO 27001:2013 guidelines to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

In the untoward event of a data breach, we will make every effort to inform you upon confirmation of such an event.

AGE OF CONSENT

By using our services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our website or mobile application is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and services to you.

HOW WILL WE KEEP YOUR INFORMATION SAFE?

We are fully committed to information security and compliance with applicable regulations. We have implemented strong security controls for the protection of data. We have designed and implemented an information security program in line with International Organization for Standardization (ISO) 27001:2013 standard and Service Organization Controls 2 (SOC). We have put in place appropriate measures to comply with the European Union (EU) General Data Protection Regulation (GDPR).

Though we take reasonable measures to protect our assets against unauthorized access or attack; the Internet inherently is not fully secure. While we work towards and strive to protect your personal information/privacy, we would like you to take note of inherent Internet risks associated with data transfer and processing. You also need to ensure that your User ID, Password etc. are not disclosed to anyone and your systems are safe for usage.

At any point, if you suspect any security issues or incidents, or you receive any suspicious mail from someone holding themselves out to be a GoKhana employee or from a fake website claiming to be affiliated with GoKhana, you may reach out to us via the contact information below.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@gokhana.com or by mail at: