GoKhana

Accessibility Statement

ToBox Ventures Private Limited – Accessibility Statement 

Last Updated: March 02, 2026 

Introduction 

At ToBox Ventures Private Limited (GoKhana), we are committed to providing an inclusive digital experience that is accessible to all users, including individuals with disabilities. We believe accessibility is a fundamental component of delivering high-quality services and ensuring equal access to our platform. 

We strive to design, develop, and maintain our applications in alignment with internationally recognized accessibility standards. Our ongoing efforts focus on improving usability, supporting assistive technologies, and continuously enhancing accessibility features to meet evolving user needs. 

 

Scope of This Statement  

This accessibility statement applies to: 

  • The GoKhana Customer Mobile Application (Android and iOS) 

  • Core user journeys including onboarding, authentication, ordering, payments, and account management 

 

Our Commitment to Accessibility 

GoKhana is committed to ensuring digital accessibility for all users, including individuals with disabilities. We continuously work to improve the user experience for everyone by applying relevant accessibility standards and best practices. 

Our goal is to make the GoKhana platform inclusive, easy to use, and accessible across devices and assistive technologies. Accessibility is considered throughout design, development, and quality assurance. 

 

Conformance Status 

The GoKhana Customer Mobile Application has been evaluated for accessibility compliance based on the Web Content Accessibility Guidelines (WCAG) 2.2 at Levels A and AA. 

The assessment confirms that the application supports the majority of applicable accessibility success criteria across WCAG 2.0, 2.1, and 2.2 standards. 

 Accessibility Features 

The GoKhana platform includes several accessibility features designed to support diverse user needs, including: 

  • Compatibility with screen readers such as TalkBack and VoiceOver 

  • Logical navigation order and structured content layout 

  • Navigation support for key functionalities 

  • Adequate color contrast for readability 

  • Clear labels, instructions, and error messages 

  • Scalable text and responsive layout support 

  • Accessible authentication mechanisms 

These features help ensure that users with visual, motor, and cognitive impairments can effectively interact with the application. 

 

Evaluation Methods 

Accessibility testing was conducted using a combination of: 

• Automated accessibility scanning tools 
• Manual testing and visual inspections 
• Screen reader testing on Android and iOS platforms 

The evaluation focused on ensuring compliance with WCAG success criteria and usability with assistive technologies. 

 

Ongoing Improvements 

GoKhana is committed to continuous improvement in accessibility. We regularly review our platform and implement enhancements to address evolving accessibility standards, technological changes, and user feedback. 

 

Feedback and Support 

We welcome feedback on the accessibility of the GoKhana platform. If you encounter any accessibility barriers or require assistance, please contact us at:  support@gokhana.com.

To help us address the issue effectively, kindly include the following details in your email:

  • A clear description of the issue

  • The device and operating system you are using

  • The specific screen or feature where the issue occurred

Your feedback helps us improve the experience for everyone.